Return Policy | Diamond Beverages

INSTRUCTION FOR RETURNING EMPTY KEGS OR DEFECTIVE PRODUCTS :

HELSINKI, ESPOO, VANTAA, TURKU, TAMPERE

The driver needs a pre-filled Return Form (attachment 1). If the restaurant wishes to have their own copy, please fill out another form. It is advisable to inform ahead of the returns for example in the comment section of a web order. The minimum amount for returnable kegs is 4 pcs. Under 4 keg returns a handling expence of 20€ vat 0% is charged.
For empty kegs not belonging to Diamond Beverages an added fee of 50€ alv0% will be charged for expences caused by returning them back to the restaurant.
Product returns should always be informed in advance to myynti@diamondbeverages.fi. Please make sure that besides customer information, return date and product information, also the quantity of returnable products, the reason for the product return (for example false taste, foamy etc.) and the best before or batch date is included to the e-mail. Without an upfront notice Diamond Beverages is not obligated to pay a refund.
In product returns a pre-filled Return Form (liite 1) should be attached in the returnable product. Same information as in the e-mail should be filled in the form.
It is very important for the restaurants information to appear in the form so that the refund can be directed to the right customer. If the information is missing Diamond Beverages is not obligated to pay a refund.
It is restaurants responsibility to instruct the driver to pick up the right returns.

REMAINING PARTS OF FINLAND

Returns of empty kegs should always be informed in advance to myynti@diamondbeverages.fi or in the Comment section of a web order. Without an upfront notice the driver will not have the right documentation and Diamond Beverages will not obligated to pay a refund. The minimum amount for returnable kegs is 4 pcs. Under 4 keg returns a handling expence of 20€ vat 0% is charged.
For empty kegs not belonging to Diamond Beverages an added fee of 50€ alv0% will be charged for expences caused by returning them back to the restaurant.
Product returns should always be informed in advance to myynti@diamondbeverages.fi. Please make sure that besides customer information, return date and product information, also the quantity of returnable products, the reason for the product return (for example false taste, foamy etc.) and the best before or batch date is included to the e-mail. Without an upfront notice Diamond Beverages is not obligated to pay a refund.
In product returns a pre-filled Return Form (liite 1) should be attached in the returnable product. Same information as in the e-mail should be filled in the form.
It is very important for the restaurants information to appear in the form so that the refund can be directed to the right customer. If the information is missing Diamond Beverages is not obligated to pay a refund.
It is restaurants responsibility to instruct the driver to pick up the right returns.