INSTRUCTION FOR RETURNING EMPTY KEGS OR DEFECTIVE PRODUCTS :

HELSINKI, ESPOO, VANTAA, TURKU, TAMPERE

  • The driver needs two pre-filled copies of the Return Form (attachment 1). If the restaurant wishes to have their own copy, please fill out a third form. It is advisable to inform ahead of the returns for example in the comment section of a web order. The minimum amount for returnable kegs is 4 pcs. Under 4 keg returns a handling expence of 20€ vat 0% is charged.
  • For empty kegs not belonging to Diamond Beverages an added fee of 50€ alv0% will be charged for expences caused by returning them back to the restaurant.
  • In product returns a pre-filled Return Form (attachment 1) should be attached in the returnable product. Please make sure that besides customer information, return date and product information, also the quantity of returnable products, the reason for the product return (for example false taste, foamy etc.) and the best before or batch date should be filled in the form.
  • Product returns should always be informed in advance to myynti@diamondbeverages.fi. Without an upfront notice Diamond Beverages is not obligated to pay a refund.
  • It is very important for the restaurants information to appear in the form so that the refund can be directed to the right customer. If the information is missing Diamond Beverages is not obligated to pay a refund.

REMAINING PARTS OF FINLAND

  • Returns of empty kegs should always be informed in advance to myynti@diamondbeverages.fi or in the Comment section of a web order. Without an upfront notice the driver will not have the right documentation and Diamond Beverages will not obligated to pay a refund. The minimum amount for returnable kegs is 4 pcs. Under 4 keg returns a handling expence of 20€ vat 0% is charged.
  • For empty kegs not belonging to Diamond Beverages an added fee of 50€ alv0% will be charged for expences caused by returning them back to the restaurant.
  • In product returns a pre-filled Return Form (attachment 1) should be attached in the returnable product. Please make sure that besides customer information, return date and product information, also the quantity of returnable products, the reason for the product return (for example false taste, foamy etc.) and the best before or batch date should be filled in the form.
  • Product returns should always be informed in advance to myynti@diamondbeverages.fi. Without an upfront notice Diamond Beverages is not obligated to pay a refund.
  • It is very important for the restaurants information to appear in the form so that the refund can be directed to the right customer. If the information is missing Diamond Beverages is not obligated to pay a refund.
Return Form.pdf (attachment 1)
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